RETURNS & EXCHANGES

OUR RETURN AND EXCHANGE POLICY

• Composure by Kelly accepts all full priced merchandise for a refund or exchange within 14 days from date of shipment.
• All merchandise must be unused and unworn with original tags, packaging, and order number.
• All styles in the SALE section are final sale and will not be issued a refund, exchange, or store credit.
• Please note all return shipping is to be paid by the customer.
• We have the right to refuse the return of any order that doesnot meet the above requirements.

HOW TO RETURN OR EXCHANGE

• If you would like to return or exchange your order, please send email to composurebykelly@gmail.com with order confirmation and reason for the return or exchange. 
• If you have any questions regarding your return, please email composurebykelly@gmail.com. Please allow 48 hours to receive a response from our returns team.

LATE RETURNS

• Any order that exceeds 14 days from the ship date will not be eligible for a refund and be issued a store credit in place of a refund or exchange.
• Please note that we will issue you a return label and deduct $9 from the total amount credited.
• Any order that exceeds 14 days past the fulfillment date will not be approved for any return, exchange, or store credit. 

RECEIVING YOUR REFUND

• Your refund will be credited to your original form of payment. Please allow up to 48 hours for the refund to be issued once the return is processed.
• Sales tax for U.S and Canadian orders will be refunded. However, Canadian customs and duties will not be refunded by Composure by Kelly. If you contact your local customs bureau, you may be able to recoup some of your fees.
  **Please note: credit card refunds may take up to 10 business days for your bank to complete. 

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